Customer Success Stories
Marie Méro is a European international mono-brand with heritage in Belgium. They design and sell their own collections, frequently introducing new drops throughout the season. Their customer base consists of contemporary, stylish women across several generations. Marie Méro is highly customer-centric and champions body positivity, empowerment, and self-confidence.
Challenge & Objective:
Marie Méro wanted to extend their valued, personalized in-store service to their online shop. Their goal was to make each customer feel more understood and valued while providing advice tailored to body shape, style preferences, and personal taste.
Our Solution & Approach:
We implemented a personalized styling experience online that mirrors the in-store service. Customers receive recommendations and advice based on their body type, style, and preferences, creating a seamless, high-touch experience from the store to the website.
CVR
+4%
AOV
+22%
Loyalty
+7%
Returns
-17%
Revenue
+20%
Client Testimonial – Video:
A short, personal video from a Marie Méro team member highlighting how the solution made online shoppers feel more valued, boosted engagement, and mirrored the in-store experience.
SKM is a multi-brand retailer for women and men, offering over 100,000 products from 300 brands. They are known for their highly personal and high-quality service in-store, curating selections that fit each customer’s style and needs.
Challenge & Objective:
SKM wanted to bring their boutique, personalized in-store experience online. Their goal was to simplify product discovery, help customers find the right products, and extend the same high-quality, personal service from the store to the e-commerce channel.
Our Solution & Approach:
We created Liv, a digital version of SKM’s shopping advisors. Liv curates a selection of the 150 best and most relevant items from their extensive catalog, provides uniform and accurate size advice across brands, and offers personalized recommendations based on customer preferences and style, mirroring the offline boutique experience.
CVR
x4
AOV
+17%
Loyalty
+45%
Returns
-30%
Revenue
+15%
Client Testimonial – Video:
A short, personal video from a Marie Méro team member highlighting how the solution made online shoppers feel more valued, boosted engagement, and mirrored the in-store experience.