Customer Success Stories
Marie Méro is a renowned Belgian fashion brand with 13 of its own concept stores, 6 Inno Galeria corner shops, and products sold in multi-brand stores. The company has been in business for over 50 years. They design and sell their own collections, frequently introducing new drops throughout the season. Their customer base consists of contemporary, stylish women across several generations. Marie Méro is highly customer-centric and champions body positivity, empowerment, and self-confidence.
Challenge & Objective:
Marie Méro wanted to address the clear gap between their valued, personalized in-store service and their online shop. Their goal was to make each customer feel more understood and valued while providing advice tailored to body shape, style preferences, and personal taste.
Our Solution & Approach:
We implemented a personalized styling experience online that mirrors the in-store service. Customers receive a personalized selection and advice based on their body type, style, and preferences, creating a seamless, high-touch experience that's now consistent across stores
and their e-commerce channel.
Conversion
x4%
Av Order Value
+22%
Loyalty
+7%
Returns
-17%
Revenue
+20%
Testimonial:
Check out a short, personal video from Marie Méro team members Marline & Melissa, highlighting how the solution made online shoppers feel more valued, boosted engagement, and mirrored the in-store experience.
SKM is a multi-brand boutique for women and men, offering over 100,000 products from 300 brands. They are known for their highly personal and high-quality service in-store, curating selections that fit each customer’s style and needs.
Challenge & Objective:
SKM struggled to consistently replicate their renowned boutique-level service online. On most large multi-brand platforms, shoppers easily get overwhelmed by choice. SKM’s ambition was to simplify product discovery, guide customers to the right products faster, and bring their high-quality, personal in-store experience seamlessly to their webshop.
Our Solution & Approach:
We created Liv, a digital version of SKM’s shopping advisors. Liv curates a selection of the 150 best and most relevant items from their extensive catalog, provides uniform and accurate size advice across brands, and offers personalized recommendations based on customer preferences, favorite brands and style, mirroring the offline boutique experience.
Conversion
x4
Av Order Value
+17%
Loyalty
+45%
Returns
-30%
Revenue
+15%
Testimonial:
Discovery a short, personal video from SKM's owner Dominique, explaining how Liv helps customers navigate their massive product range, feel personally guided, and experience the same boutique-level advice online as in-store. Brand consistency is key.